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# chatbots

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A laptop on a desk mid-workflow, standing in for the routing logic running quietly before an AI model is ever calledIndustry Pulse

The AI Chatbot Decision Layer: Jev Cuts Costs 445x

GPTBots.ai just shipped an AI chatbot decision layer built on Jev, a model that routes and classifies before the LLM ever runs. Here's what changes for cost, speed, and how we're auditing client WhatsApp builds because of it.

Prakhar Vohra·4 min
A smartphone lying face-up on a warm brown wood surface with a chat conversation lit on screenIndustry Pulse

AI Shopping Chatbots Are Losing You Sales, Data Shows

New survey data shows 81% of shoppers who use AI chatbots have backed out of a purchase over what the bot told them. Here's what changes if your bot recommends products, and what doesn't.

Prakhar Vohra·4 min
Four colleagues reviewing printed documents together at a wooden table, checking details closelyIndustry Pulse

OpenAI's Misalignment Reports: What They Mean for You

OpenAI just disclosed six AI misalignment incidents under a new voluntary reporting framework. Here is what it means if you run AI chatbots or agents for your business.

Prakhar Vohra·4 min
A warm, lamp-lit desk workspace with a laptop open, the kind of setup a small business owner uses to manage customer chats between other workIndustry Pulse

Salesforce's Agentforce WhatsApp Agent Is Now Live

Salesforce's Casey now answers customer service over WhatsApp, SMS, voice, and chat as of September 11 — but only inside Customer 360. Here's what it changes if you run WhatsApp automation outside Salesforce.

Prakhar Vohra·3 min
Editorial placeholder photograph accompanying coverage of California's new AI chatbot child-safety lawIndustry Pulse

California's New AI Chatbot Law: What It Means for You

California signed Adam's Law on September 10, adding audits and child-specific limits to its companion-chatbot rules. Most business customer-service and WhatsApp bots stay exempt: here's how to tell which side of the line you're on.

Prakhar Vohra·4 min
A smartphone resting beside a cup of coffee on a warm wooden table in soft morning lightIndustry Pulse

Meta Business Agent Gets an AI Upgrade From Stilla

Meta bought Stilla.ai on September 9 to accelerate Meta Business Agent, the chatbot already running customer chat for over a million businesses on WhatsApp. Here's what actually changes, and what doesn't, for anyone running WhatsApp automation today.

Prakhar Vohra·5 min
A professional on a phone call at a desk with a laptop, warm-toned office settingAI & Automation

GLM-5.3-Flash Pricing Doubles This Week: What to Check

Z.ai's promotional pricing on GLM-5.3-Flash ends September 9, 2026, and every rate exactly doubles. Here's who actually needs to check their setup before then, and how we're handling it in our own client WhatsApp builds.

Prakhar Vohra·4 min